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FAQ & Downloads 2018-04-12T13:16:48+00:00

DigibitUK FAQ & Downloads

Before logging a ticket have a read to see if the answer you need is here, Download our App’s or get some general advise.

Absolutely, Support is included for all our clients absolutely free of charge* – We aim to reply to all tickets logged within 2 hours. You can also drop us a PM on our Facebook Page for a simple support question. Were always happy to help.

All our hosting & web accounts come with our stunning Softalicous software. This allows you to in an instant click install many CMS & other web software including WordPress, Joomla & many many more. You can manage them & install them in seconds. Really easy! Check it out.

Although we don’t backup client sites ourselves we can certainly offer some good advice if your looking to take backups of your files.

Absolutely not. You can cancel your VPN Subscription at any point within our Client Area. Web & Hosting accounts are month by month & accounts will be suspended if no payment is detected. But were flexible. Talk to us.

That depends on what your looking for, Our Hosting platforms start at £1.50pm and range up to £4.00pm for PRO hosting. Our VPN & Other services are all priced in our Client Area.

We could move your site & info for you if you wish for this please log a ticket or PM us on our Facebook page to discuss pricing.

Absolutely, You can register many different TLD Domains through us. We will NOT be beaten on pricing so if you find it cheaper drop us a PM or Log a ticket & well match it for you.

Absolutely, All our hosting packages come with email & webmail included at no extra cost. We offer full solutions & no hidden fees.

Of course! We support all Android versions & IOS via any OpenVPN Client. Meaning no matter the device you can be sure to be safe & secure when browsing / streaming.

All our hosting platforms & web packages offer no traffic limits. Meaning you can have 10 visitors a month or 10 million & this will not affect the speed or pricing on your site.

We offer a full net neutrality policy. Guaranteeing you the fastest speeds possible. Of course your content can slow this down, but theirs no restrictions from us.

Have a read of our contact page if you wish to get in touch.

Absolutely, If your router supports a VPN Client it will work a dream, Log a ticket & we can help get you setup.

Absolutely, Our IOS App is still under development, But you can use any free OPENVPN Client as we can support that & send you the files you need to connect.

If your behind our encrypted VPN service then absolutely NOT. Take control of your privacy & signup now.

The Auth error means that you entered your login details incorrectly – Menu – Signout & Re Enter to resolve this. Remember there case sensative both username & password. Your details can be changed in the Client Area.

We have heard mixed results here on this – Some say if you update to the latest Alexa Firmware from Amazon this will work, But we havent tested. Our general comment is NO it will not work on first gen. But will work perfectly on the Firebox & Second gen sticks.

If you want us to of course we can publish for free (NO EXTRA CHARGE) to the play-store and this is guaranteed within 24hours of project finish.

DigibitVPN Client Downloads

Information about our VPN Client & What devices we support

Android App

Playstore / Direct APK

Android App

You can grab our Android app from the Playstore by searching (DigibitVPN) or just CLICK HERE to grab the .APK File directly for side loading or whatever you need.

Windows Client

Download Link

Windows Client

Click Here to download our windows client – Ensure when you install it once open you login to settings & click the install drivers button. You can also download our Portable Version by Clicking Here

iPhone & iOS App

How to install on iOS

iOS App

Our Official IOS app is available from the global Iphone / Ipad & Apple TV App Store.

You can also download ANY OpenVPN Client from the iOS App store & apply our files to get your iOS devices connected! We have options for pretty much every device possible.

Router's & Other

We support pretty much ANY device...

Router's & Other Devices

If your Router supports a VPN client its really simple just CLICK HERE to log a ticket & ask us for the files for your router. Well send them over to you & help you get it setup!

Just because we don’t have an official client for your device doesn’t mean it wont work. Anything that has an OpenVPN Client available we can send you the files you need to connect. This includes Linux / Mac / iOS / Routers / TV’s / Android so on.

The possibilities are endless & we ensure all your devices can be protected with DigibitVPN

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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Questions Answered

We’re always happy to chat. Get in touch we dont charge by the hour unlike many others.

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Images Posted

Our assets folder is HUGE

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Cups of Coffee Sipped

The never ending cup of coffee needs to be invented!

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Hours of Video Games

Believe it or not, We’re normal people. We like our hobbies too! Important to have downtime with a creative mindset.

Support Articles

Guides & Best Practice

Log a Ticket

We are always happy to help!

Click Here to Log a Ticket